Communication Strategies

For the better part of every day, you are communicating with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse or partner when they’re talking to you, or even the look you give the cat, it all sends a message.

The Communication Strategies workshop will help you understand the different methods of communication and how to make the most of each one. These strategies can benefit your entire organization and its employees. As you apply them, their impact will spread throughout the workplace and positively influence everyone involved.

Workshop Objectives:

·        Understand what communication is

·        Identify ways that communication can happen

·        Identify barriers to communication and how to overcome them

·        Develop their non-verbal and para-verbal communication skills

·        Use the STAR method to speak on the spot

·        Listen actively and effectively

·        Ask good questions

·        Use appreciative inquiry as a communication tool

·        Adeptly converse and network with others

·        Identify and mitigate precipitating factors

·        Establish common ground with others

·        Use “I” messages

Over the past few decades, psychologists and business professionals have found that successful problem solvers consistently follow a similar process to identify challenges and implement effective solutions. This approach works for problems of any size or complexity.
In the Creative Problem Solving workshop, you will gain a comprehensive overview of the entire problem-solving process, along with practical tools you can use every day. You will develop essential skills such as brainstorming, gathering and analyzing information, and identifying available resources, enabling you to approach challenges with confidence and creativity.

Course Objectives:

•    Understand problems and the creative problem solving process
•    Identify types of information to gather and key questions to ask in problem solving 
•    Identify the importance of defining a problem correctly
•    Identify and use four different problem definition tools
•    Write concrete problem statements
•    Use basic brainstorming tools to generate ideas for solutions
•    Evaluate potential solutions against criteria, including cost/benefit analysis and group 
     voting
•    Perform a final analysis to select a solution
•    Understand the roles that fact and intuition play in selecting a solution
•    Understand the need to refine the shortlist and redefine it
•    Understand how to identify the tasks and resources necessary to implement solutions
•    Evaluate and adapt solutions to reality

Supervising Others

Supervising others can be a tough job. You have to manage your own time and projects while helping your team members solve problems, complete tasks, and coordinate with other supervisors. Your day can fill up before you know it.

The Supervising Others course will help you become more efficient and effective by giving you practical tools and guidance on delegating, managing your time, setting goals and expectations for yourself and your team, providing feedback, resolving conflict, and administering discipline.

Meeting Management

This course is designed to give you the basic tools you need to initiate and manage meetings. You will learn planning and leading techniques that will give you the confidence to run meetings that engage attendees and leave a positive and lasting impression. Through this workshop, you will develop the skills needed to plan and implement successful meetings.

The Meeting Management course will help you explore how to reduce waste and make meetings more efficient. This is a hands-on workshop, and your participation will help make it a valuable experience. You will use this time to begin developing your skills alongside others who share the same desire to improve their meeting management abilities.